Review Time
My microwave Oven was sent to these guys via my insurance after reading the reviews I was a bit concerned but they did sort it out. Although it did take 10 days for a repair which they claim they had a part for in the warehouse already. There was some miscommunication as it was not mention on emails that it was being sent off for repair than it being fixed in the home. I Was a bit gutted as when I sent it off it there was not a mark on it and it came back with a mark but other than that no issues here.
My microwave Oven was sent to these guys via my insurance after reading the reviews I was a bit concerned but they did sort it out. Although it did take 10 days for a repair which they claim they had a part for in the warehouse already. There was some miscommunication as it was not mention on emails that it was being sent off for repair than it being fixed in the home. I Was a bit gutted as when I sent it off it there was not a mark on it and it came back with a mark but other than that no issues here.
John Lewis use these jokers all the way in Liverpool for a warranty referral from the South West! Karl in his infinite wisdom and 42 years in the industry looks at 3 pictures of a tv via whatsapp and knows immediately, without a shadow of doubt that the tv was damaged via physical impact! Then a cost to repair a 6 month old tv under warranty bill is generated by them for the amount of £1,093! Must think I'm stupid trying to extort that amount of money from me for a failed screen due to manufacturers fault, at nearly the price of what I paid for the unit at purchase!The tv hasn't been subjected to any physical damage and I was pleading for it to be took away and investigated, but not interested at all! Should not be handling warranty claims! They see a crack and all sing from the same hymn sheet, "oh must be physical damage", "no other explanation", "its just physics" and "are you an engineer!" It's actually disgusting business practice and a complete lack of empathy, understanding of consumer rights accompanied by a know it all attitude! What a joke!I don't even understand why a retail giant like John Lewis are using these clowns to handle issues for major appliances! If nobody can even come and tear down your unit for an investigation/inspection into other possible causes what is even the point of a warranty! Sickening!To top it off I rang a local tv repair centre and spoke to a real nice guy for around an hour. He said my issue seems like a failure but it's hard to prove, however it isn't beyond possibility. He'd seen one other tv do it in his 30 years in the industry! I asked if he could put that in a report but he said he couldn't as his hands were tied as they have to say what exactly caused the issue! Something more needs to be done to protect consumers on major tv purchases when it comes to cracked screens, as these manufacturers get away with warranty claims automatically by stating "physical damage" when a crack is visible!
This is the third time Craigavon TV Service Centre Limited has come to “repair” our TV — and for the third time, the problem remains unresolved. Even worse, every time the TV comes back from their service, it’s in worse condition than before.The repair process takes far too long, and every visit means losing money and time — we have to take time off work to let them in, only to end up with a TV in even worse shape.After the second “repair,” we received our TV back with a damaged speaker that started buzzing on low bass tones, and with the back cover left open, which was fully closed when we handed it in. When my husband pointed this out, the technician said it was “not a problem” and that the cover was “only there so you don’t put your fingers inside” — which is simply absurd.The same technician also told my husband that it was “good the TV lasted a year” and that we would be lucky if it worked for another two years… We’re talking about a brand new, one-year-old TV!Complete lack of professionalism, responsibility, and respect for customers. I strongly recommend avoiding this place — you will only lose time, money, and patience here.
Had a tv requiring repair after the lcd backlight failed. Got in touch with this company thinking a fix would be more expensive than replacement, wasn't the case. They provided an excellent service and very professional throughout. Would definitely return and no issue in recommending. 5 starsDamien in Dublin
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Manufacturer-approved TV repair covering all of Northern Ireland and The Republic of Ireland. Over 40 years experience repairing Samsung, Sony, LG, Panasonic, Philips TV.
