This has been, without exaggeration, one of the worst and most frustrating online purchasing experiences I have ever had. I ordered a washer-dryer in good faith and waited almost a full month for an item that never arrived. Throughout this entire period, delivery dates were repeatedly scheduled, cancelled, and rescheduled, only to be cancelled again, often without proper notice or explanation.From the beginning, communication was poor and inconsistent. Each time I contacted the seller, I was given vague responses, shifting excuses, and no clear ownership of the problem. The seller continuously blamed the courier, yet failed to take responsibility for resolving the issue or providing a meaningful solution. As the customer, I was left chasing updates myself, week after week, with no proactive communication or genuine support.What made this experience even worse was the seller’s dismissive and, at times, outright rude attitude. Rather than acknowledging the seriousness of the situation, I was treated as an inconvenience. Promises were repeatedly made and broken, and deadlines were missed without apology or accountability. At no point did it feel like the seller was acting professionally or in the customer’s best interest.Despite my patience and multiple attempts to resolve the situation amicably, nothing improved. I rearranged my time repeatedly, waited at home for deliveries that never came, and was ultimately left without a washer-dryer for weeks.
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Crampton and Moore are one of the largest Independent Electical retailers in the North of England.
We carry extensive stocks and most products can be taken away on day of purchase. We can offer demonstrations of all the latest technology including curved and 4K Ultra High Definition TV’s plus the latest music streaming and audio systems.
We can even put together your choice of TV and sound bar or audio system for you to experience before you buy. Personal demo’s can be arranged by appointment with each store directly. All stores can arrange convenient delivery to your address using our own fleet of delivery vans.
Best Prices - We won’t be beaten on price, we will match any price advertised locally to each store.
We care about our customers and pride ourselves on excellent service, we want you to return and recommend us to all your friends. We know you’ll enjoy the difference from the large soulless national retailers we compete with.
Experienced staff
Large stocks
Free demonstrations
Best pricesSee more
