On October 4, 2025, I renewed my ad-free subscription for another six months at $92.00 plus tax. Everything was fine until about a week ago when ads began appearing on "My Crave". I paid for an ad-free experience and expected no shows to have ads. They now refer to it as "Bonus Content". When I look at subscription options on their website, this Bonus Content with ads is displayed, which was not mentioned when I renewed my subscription. Since I paid for ad-free service, I expect the removal of any shows with ads from my account until my subscription ends. Ads should only appear if I choose to renew under the new terms. Paying for an ad-free service only to encounter ads is incredibly frustrating on multiple levels. Additionally, regarding technical issues on Roku devices: the Crave app had recently improved, no longer cutting off show endings, which was great. However, they messed with the updated app shortly after. Now, when I turn it on, I am forced to choose closed captioning to access any show, and it's impossible to keep it off permanently. Each time I start a Crave show, the captions automatically turn on, and I have to turn them off manually. Ultimately, an excellent update lasted only two weeks before they ruined it with ads in a supposedly ad-free subscription.
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