Deceptive practices have entirely damaged my banking experience. On October 20, 2025, I was hit by someone on a mobility scooter inside the bank, resulting in pain and lasting trauma. I was promised that the company would handle my claim, but then a third-party adjuster contacted me to say they were in charge. On January 9, I found out from the adjuster that they wouldn't cover pain and suffering, which was the most distressing part of my ordeal. How can I return to my bank knowing their insurer has misled me, only offering compensation for lost wages and expenses, but nothing for the pain I endured? It feels pointless. Why wasn't this clear from the beginning? The communication has been anything but straightforward; it feels evasive and dishonest. Why even ask about my pain if it won’t be compensated? I feel deceived and disappointed. How can I maintain my relationship with the company when I know that, if another issue arises, I would be treated with such indifference? I regret trusting this process and feel foolish for doing so. How can I step back into that bank knowing how poorly their insurance provider has treated me? I urge the company to reconsider their partnership with them!
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