Review Time
Deceptive practices have completely shattered my banking experience. On October 20, 2025, I was struck by someone on a mobility scooter while inside the bank. The pain and trauma have left lasting scars. I was assured that the company would manage my claim, but then received a call from a third-party adjuster stating they were in charge. On January 9, I learned from the adjuster that they wouldn't cover pain and suffering, which was the most distressing part of the incident. How can I return to my bank knowing their insurance provider has misled me all this time, only to offer compensation for lost wages and expenses, but nothing for the pain endured? It feels pointless. Why wasn't this made clear from the start? The communication has been anything but straightforward; it feels evasive and dishonest. Why even inquire about my pain if it won’t be addressed? I feel deceived and let down. How can I continue my relationship with the company when I know that, should another issue arise, I would be treated with such disregard? I regret trusting this process and feel foolish for it. How can I step foot in that bank again knowing how poorly their insurance provider has handled my situation? I urge the company to reconsider their partnership with them!
Deceptive practices have entirely damaged my banking experience. On October 20, 2025, I was hit by someone on a mobility scooter inside the bank, resulting in pain and lasting trauma. I was promised that the company would handle my claim, but then a third-party adjuster contacted me to say they were in charge. On January 9, I found out from the adjuster that they wouldn't cover pain and suffering, which was the most distressing part of my ordeal. How can I return to my bank knowing their insurer has misled me, only offering compensation for lost wages and expenses, but nothing for the pain I endured? It feels pointless. Why wasn't this clear from the beginning? The communication has been anything but straightforward; it feels evasive and dishonest. Why even ask about my pain if it won’t be compensated? I feel deceived and disappointed. How can I maintain my relationship with the company when I know that, if another issue arises, I would be treated with such indifference? I regret trusting this process and feel foolish for doing so. How can I step back into that bank knowing how poorly their insurance provider has treated me? I urge the company to reconsider their partnership with them!
I currently have the misfortune of dealing with Crawfords on a subsidence claim. Their customer service is non-existent & they repeatedly ignore emails and fail to call back when promised.A previous claim was reopened under a continuance (when cracks re-emerged <3 months after Carwfords declared the issue resolved..). Since then they have monitored the issue (recording substantial building movement) and there has been a major ceiling collapse. All attributed to the original problem by their own subsidence consultants - on multiple occasions. Now the problem must be rectified they have just informed me that they will no longer be completing the repairs (leaving a hole in my ceiling) as its in their financial interests to try and get a new claim fee paid by the insurer. They appear to be claiming the ongoing issues are not caused by the original problem - contrary to their own expert advice.Avoid at all costs!
Appalling company with high staff turnover and extremely low standards. Three years, two complaints and one ombudsman referral later and we’re back on the rollercoaster of chaos and hell with our claim. I wonder whether there’s the potential for class action here as it’s a corrupt organisation that is not fit for purpose.
Absolute farce of a company. Crawfords were appointed by Royal Sun Alliance to handle a subsidence claim by mu 80 year old mum. Between making up reports, basing decisions on a opinion and not fact based evidence, ignoring phone calls, being rude when you did talk on the phone, dismissing professional advice and failing to conduct proper due diligence, and 3 years to get anything done, you just want to scream. I work in construction, and all my 30+ years I have never come across a company who are as unprofessional, illogical, ignorant, non-complaint, dismissive and technically inept as Crawfords. I wouldn't trust them to put my bin out. My mum is 80 years old, suffering from cancer. Crawfords have shown zero compassion, had to be regularly chased for actions. When asked for evidence to back up their decision they just ignore you.It's obvious that RSA agree a cost at the start of the project, and because Crawfords have no idea what they're doing, if anything goes wrong, they have to fund it. RSA won't agree additional cost. And here's where you have the headache with Crawfords. Because of their inability to undertake adequate surveys, when things suddenly arise, they do everything in their power to dismiss it, even when it's blatantly obvious. DO NOT USE THESE PEOPLE. PUSH BACK ON YOUR INSURER IF CRAWFORDS ARE APPOINTED.
Horrendous experience! Will find any excuse to deny claim. Our 7 yr old skylight was damaged during storm Amy, the building surveyor submitted a digital report without attending our property claiming wear & tear. When challenged and escalated they based the decision on a 2010 low resolution Google image despite being told the skylight had been replaced in 2018. We had an independent roofing company and structural engineering company attend and confirm the roof, upstand and skylight are all in good condition and evidence of storm damage as reported. All reports were submitted in our appeal and the senior advisor admitted to not looking at our reports. We were then sent a generic email on how to complain. Aviva were very sympathetic and a day later we received another email stating that they agreed our 7 year old skylight was obviously at the end of its life and instructions on how to complain to financial ombudsman. I would give this company -100 stars if I could.
There is a review below by james black (no capital letters) entitled “A lot of complaints are from people” (I would have thought all complaints are from people?). The review sticks out a mile and has clearly been done by Crawfords. It’s the only positive review giving 5 stars on the first page, only one other review is positive? The reviewer does not refer to their claim experience and is just moaning about the unfortunate people that have to deal with Crawfords. The response from Crawfords (we truly appreciate it and are grateful to have customers who recognise and value our efforts) was probably done by whoever really did the review. It is clear from all the real reviews Crawfords bring no value and their efforts are in my experience, and almost all other reviewers, horrendously negative. And that's when they can be bothered to make an effort. My advice (as per my review), write to your MP and the Financial Conduct Authority. The consumer champion Which have submitted a super petition to the Financial Conduct Authority calling for action to be taken about the way insurers deal with housing claims. We need to stop companies like Crawfords operating without account or responsibility. Better still, we need to stop Crawfords operating completely.
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For over 80 years, Crawford has served carriers, corporates and brokers to restore and enhance lives, businesses and communities. And our mission continues to this day, stronger than ever before.
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