I currently have the misfortune of dealing with Crawfords on a subsidence claim. Their customer service is non-existent & they repeatedly ignore emails and fail to call back when promised.A previous claim was reopened under a continuance (when cracks re-emerged <3 months after Carwfords declared the issue resolved..). Since then they have monitored the issue (recording substantial building movement) and there has been a major ceiling collapse. All attributed to the original problem by their own subsidence consultants - on multiple occasions. Now the problem must be rectified they have just informed me that they will no longer be completing the repairs (leaving a hole in my ceiling) as its in their financial interests to try and get a new claim fee paid by the insurer. They appear to be claiming the ongoing issues are not caused by the original problem - contrary to their own expert advice.Avoid at all costs!
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For over 80 years, Crawford has served carriers, corporates and brokers to restore and enhance lives, businesses and communities. And our mission continues to this day, stronger than ever before.
