Horrendous experience! Will find any excuse to deny claim. Our 7 yr old skylight was damaged during storm Amy, the building surveyor submitted a digital report without attending our property claiming wear & tear. When challenged and escalated they based the decision on a 2010 low resolution Google image despite being told the skylight had been replaced in 2018. We had an independent roofing company and structural engineering company attend and confirm the roof, upstand and skylight are all in good condition and evidence of storm damage as reported. All reports were submitted in our appeal and the senior advisor admitted to not looking at our reports. We were then sent a generic email on how to complain. Aviva were very sympathetic and a day later we received another email stating that they agreed our 7 year old skylight was obviously at the end of its life and instructions on how to complain to financial ombudsman. I would give this company -100 stars if I could.
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For over 80 years, Crawford has served carriers, corporates and brokers to restore and enhance lives, businesses and communities. And our mission continues to this day, stronger than ever before.
