Absolute farce of a company. Crawfords were appointed by Royal Sun Alliance to handle a subsidence claim by mu 80 year old mum. Between making up reports, basing decisions on a opinion and not fact based evidence, ignoring phone calls, being rude when you did talk on the phone, dismissing professional advice and failing to conduct proper due diligence, and 3 years to get anything done, you just want to scream. I work in construction, and all my 30+ years I have never come across a company who are as unprofessional, illogical, ignorant, non-complaint, dismissive and technically inept as Crawfords. I wouldn't trust them to put my bin out. My mum is 80 years old, suffering from cancer. Crawfords have shown zero compassion, had to be regularly chased for actions. When asked for evidence to back up their decision they just ignore you.It's obvious that RSA agree a cost at the start of the project, and because Crawfords have no idea what they're doing, if anything goes wrong, they have to fund it. RSA won't agree additional cost. And here's where you have the headache with Crawfords. Because of their inability to undertake adequate surveys, when things suddenly arise, they do everything in their power to dismiss it, even when it's blatantly obvious. DO NOT USE THESE PEOPLE. PUSH BACK ON YOUR INSURER IF CRAWFORDS ARE APPOINTED.
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For over 80 years, Crawford has served carriers, corporates and brokers to restore and enhance lives, businesses and communities. And our mission continues to this day, stronger than ever before.
