I was passed to these folks through my insurance company to deal with a subsidence claim. I repeatedly asked my insurance company to move to a different loss adjusted, but they couldn't.1. Their phone system is terrible. Getting through to them always took a minimum of 10 minutes on hold, listening to "we have an unusually high number of callers....". If it goes on for months, you don't have unusually high numbers. You simply don't have enough staff.2. My claim was open over 2 years. They kept saying it was complicated, and difficult and long. It was only those things due to their incompetence, lack of record keeping, disorganisation and no ability to keep track of multiple contractors visiting. It would seem they have no surveyors or workmen on their books, so therefore must outsource everything - leading to delays and unfamiliar people at every step.3. My cad was finally resolved, with the incorrect reason (drain leak) put on the final certificate. I simply couldn't be bothered to get the paperwork fixed. RSA (and anyone else who uses them) should be embarrassed to be associated with this firm. They clearly had no SLAs in place with Crawfords, as they would have broken every single one.
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For over 80 years, Crawford has served carriers, corporates and brokers to restore and enhance lives, businesses and communities. And our mission continues to this day, stronger than ever before.
