Deceptive practices have completely shattered my banking experience. On October 20, 2025, I was struck by someone on a mobility scooter while inside the bank. The pain and trauma have left lasting scars. I was assured that the company would manage my claim, but then received a call from a third-party adjuster stating they were in charge. On January 9, I learned from the adjuster that they wouldn't cover pain and suffering, which was the most distressing part of the incident. How can I return to my bank knowing their insurance provider has misled me all this time, only to offer compensation for lost wages and expenses, but nothing for the pain endured? It feels pointless. Why wasn't this made clear from the start? The communication has been anything but straightforward; it feels evasive and dishonest. Why even inquire about my pain if it won’t be addressed? I feel deceived and let down. How can I continue my relationship with the company when I know that, should another issue arise, I would be treated with such disregard? I regret trusting this process and feel foolish for it. How can I step foot in that bank again knowing how poorly their insurance provider has handled my situation? I urge the company to reconsider their partnership with them!
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