Update: I received an apology for the poor service along with a $5 discount on my next order. I will give them another chance since they attempted to make amends. When I inquired about my order through their automated system, I was told to expect a response within 3 minutes. After 10 minutes, I followed up, and a representative finally replied, stating, 'We were in a meeting.' Why promise a quick response when no one is monitoring the messages? I had hoped to replace my Amazon coffee deliveries with this service, but with shipping taking 7-10 days and poor support, I won't be using them again. I wish I had read reviews before placing my order.
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