Non-existing support.Ordered K2 combo on 31.11.2025 9pmOrdered K2 Pro combo at 1.12.2025 1pmK2 combo delivered to my adress on wednseday, took 3 daysK2 Pro combo they decided 2x the cost printer should be sent with worse delivery needed 9 full days for it to be sent out to next terminal, currently sitting at around 15% the way to my country. Support doesnt do anything.Given the fact that in 9 days and every day talking to their CS they havent contacted me ONCE trough email, I just want to let everybody know, that if you buy items from Creality, expect to repair, figure stuff out on your own, because quite frankly their support is there only to delay and not offer any solutions at all!
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We are creality3dofficial (owned by Comgrow), the first officially certified Creality distributor. We offer 14 Days Return and 1-Year Warranty. Order number starts with A2/D2/C2/CS. If you have any trouble getting sales or technical support, please don't hesitate to send an email to sale@creality3dofficial.com and receive a reply usually within 48h on workdays. Join our FB user group to stay tuned for promotions, giveaways or more info about our store: https://www.facebook.com/groups/creality3dofficialSee more