I was in love with this printer ... for 2 weeks. Then the hotend backed up and jammed clogging the entire enclosure, break one of the fans and a sensor. I emailed their support. Never recieved an acknowledgement of my message. The following day I used their online chat. It was like pulling teeth trying to get responses. After about 30 minutes they finally said there was a ticket and verified it was me. I emailed them photos of the extensive damage. Detailed information on what was broken. They assured me someone would reach out to me within 12 hours. 4 days later (each day me having to chat their support and re-explaining the multiple issues) I receive an email from the with a link to a video on how to clean the hot end. That was it. Fortunately I've only had it for 2 weeks so I'm returning to B&H for a full refund. I've had bad experiences with their support in the past as well with a resin 3D printer i purchased. Lesson learned. I will NEVER but a Creality product ever again and I don't recommend that you do either.
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We are creality3dofficial (owned by Comgrow), the first officially certified Creality distributor. We offer 14 Days Return and 1-Year Warranty. Order number starts with A2/D2/C2/CS. If you have any trouble getting sales or technical support, please don't hesitate to send an email to sale@creality3dofficial.com and receive a reply usually within 48h on workdays. Join our FB user group to stay tuned for promotions, giveaways or more info about our store: https://www.facebook.com/groups/creality3dofficialSee more