It has been three months with no refund after returning a fridge I ordered in mid-August. The return was initiated the next day, and the package was unopened. It took over a week just to get the return approved, which only happened after I wrote a review. The fridge was collected in its original packaging, but here I am still waiting for my refund on December 1st. Each time I contact customer service, I receive the same generic reply: 'we are processing your return.' It’s frustrating that processing a simple return takes this long. I advise others to reconsider ordering from this company.
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