Taking advantage of the interest free option via Creation to purchase an iPhone. Everything was going smoothly, my application was accepted by Creation but unfortunately their website crashed right at the end and my purchase was cancelled. I was then unable to repurchase the iPhone as Creations website asked me to call a number. When I was able to speak to Creation I assured the block would be removed. I waited 24 hours only for the block to still be in place. When I eventually spoke to Creation’s customer services team I was advised my application had been rejected due to information being received from Experian. They were unable to provide any further information. This was clearly nonsense as my application had been approved previously and I have an excellent credit rating via Experian. The issue was their website. Others have had the same experience. Avoid using Creation. Absolutely useless with non existent customer service.
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We've been helping over four million customers fund their everyday purchases and projects in an affordable and responsible way for over fifty years. Working with many leading brands we provide a range of retail finance solutions, credit cards, and personal loans.
