I have had to do verification online in order to pay for and set up a Limited Company earlier today . I was told that the process was easy , simple and straightforward by the customer service advisor of the Limited Formation Company. I had to complete the form along with the payment and then do the necessary "Photo ID" and "Proof Of address" verification checks and I agreed to do them. Anyway I was then told to "Click on the QR code" on my mobile smartphone and then take a photo of my passport for "Photo ID" and then a selfie in order for it to compare that it is indeed me for the UK Passport ID. Then after that was agreed and completed. I was then ask for a Utility Bill for secondary ID for "Proof of Address" and to confirm my address on the document correlates with what they have on the system. So I took a photo of my local valid UK Council Tax Bill and uploaded it. Then something happened and it went back to the start of the "ID Verification Process" again. I tried this three times and each time it would not accept my current UK Council Tax Bill. I spoke with the customer service person and informed that after spending a considerable amount of money with setting up a Limited Company. I cannot use my Limited Company until the verification checks are completed. I told that I was not at all impressed with the service from online ID checks company Credas. Hence the poor review on Trust Pilot. Until this is resolved and I will keep it at one star. As that what the Credas deserves. As They have not solved my problem and they have not got back to me. "You never get a second chance to make a first impression!" My first impression is that I am very disappointed and not impressed with the service of Credas.
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