Absolute JOKE! Little to no respect. Promises of getting your case sorted and that you'll receive a phone call and emails and yet they never get back to you. Called up in regards to our case needing a letter of approval and 4 weeks later still waiting. With calling every other day and being promised that it's all sorted and we will be receiving the letter needed in a couple of hours, nothing ever shows up. Then they stop noting things down on your file so there's no record unless they find your call recording. And to top it all off they have expectations of you paying more then your debt total, expecting for you to pay more each year upon review (I was asked to pay over £400 more a month on my first review which was no where near affordable) but even if you increase your payments you're still expected to pay for the full term of your contract.Please be aware that your creditors accept a total affordable per month to clear debt. You are NOT obliged to increase your repayments. Especially if they're not affordable to you. After asking why I would be paying more which cleared my debt and then some but yet wouldn't lower my time or repayment, their response was that my money is to compensate. When i asked what my (extra) money was compensating I was told it was all within my agreement and I had signed it. Upon going through the agreement, there was no mention on having to increase per year to compensate.
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