Having just rung to come to an agreement to clear my arrears (my bills have tripled in the last 3 months) when trying to explain my reasons for not paying, which were direct debit wasn’t taken and trying to pay on their app I got a soft decline message, I was trying to offer a sensible way forward, but the lady on the phone just wouldn’t let me speak when she asked me a question. I then said “ if you’d let me speak then I’m trying to offer a way forward to clear the arrears” she just laughed at me down the phone!!! Rude beyond belief!!!
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CreditFix is a nationwide consumer advocacy firm dedicated to removing inaccurate and outdated information from credit reports to build consumer credit.
