They threw an extra 14 months onto the end of my IVA (should have been 10 for repayment breaks) and have increased my husband's to 88 payments left (he started at 60 and has had 6 breaks!) Customer service is absolutely disgusting, no, non-existent. They ignore your emails or respond generically with information unrelated to the questions you ask. You can't get a straight answer from anyone. I submitted my annual review as I have every year but they keep pestering me to submit my annual review, no amount of "I have done it already but here it is again" are clear enough for them. Don't bother, sort out your own repayment plans with your creditors directly.
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