AVOID THIS COMPANY. They just want more of your money as they take more from your payment than the creditors actually get. I have never missed a payment and my IVA finished over 6 months ago yet I am still contacting them to get the IVA closed. My contract says that the closure process can take up to 6 months but every time I contact them, they tell me they are awaiting the Finance Team to finalise one more payment with the creditors.Every time, Customer support say to give a couple of days. One guy said he’d speak to Finance and get back to me next week (!!) - of course, he didn’t! I have sent a complaint email to Customer Services - again, I have heard nothing.Next step is to complain to the Financial Ombudsman which means that this will be a long, drawn out process.
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