They were great until a few years ago.Now its no response unless pushed and even then its a non-response. In short, I've been chasing them for a month about how much of my windfall I can keep in order to go ahead with applying for a mortgage, that I'm now being chased by my landlord about. The only response I have received was a non-response at 5am, to which I immediately replied due to the fact I was awake at that time. I asked clearly what information I needed for I could go ahead with my application and still I haven't received anything. It took 3 weeks to receive a non-response. I've had previous issues with them hounding me for my annual review - despite the fact I had already sent the information. I have even sent chaser emails and requests for confirmation and had nothing, except them threatening to fail my IVA. I will be submitting a formal complaint and, if nothing is heard from this, will be referring to the ombudsmen as not only is this affecting me financially, and mentally but also my landlordEdit 2025 - It took 4 phone calls ontop of multiple emails for them to confirm the gift I received could be kept. Now i've been chasing the completion of closure of my account since August 2024, its now March 2025. I've been told its gone to the Closures team since August and so far no real update. I struggle to believe it takes 7 months to close an account, after having worked in Law myself. If you're understaffed, tell people. Explain the issue instead of giving the same updates taxi firms give when their cars are "just around the corner" despite still not turning up for another 45 minutes.
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