I cannot rate this company low enough. They are absolutely useless morons. My mom passed away new year and I had the pleasure of dealing with these people to change the IVA from joint with my Dad to just in my Dads name. I get bombarded with emails from different people asking for the same details and also emails from sister companies that I have not given permission to contact me. Despite receiving my mom's death certificate in January. They continue to address all correspondence to my mom whilst taking payment from my Dad. I put in a formal complaint about how distressing this all was and the pain they were causing, there response was to question my Dads mental state and ask for details of doctors and medications he was on as a result. I was furious. I want them to take responsibility and get the correct name on the account and stop addressing everything to my mom. Grief is hard enough without how to deal with these people. We have never missed a payment but I have nowhere where we stand with this company because I have no details of when payments are due till. No details that any of it is actually in my Dads name and a company that don't communicate with eachother. I get an email saying we need a meeting to discuss payment the day after they say your pay review is complete and confirm what we will be paying. They asked for a meeting, I sent them my availability, they respond saying payment is fine. I have never dealt with a worse company than these people and would not recommend them to anyone. From other reviews it seems like it only gets worse when we are ready to close the account down so wish us luck on that.
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