Absolutely diabolical. Make you think they are there to help but God forbid you come into a temporary life changing situation. I broke my back last October and believe me they do not listen to you. The amount of aggravation I had from these is insane. Iv finally managed to get my iva cancelled. But as per they don't listen. I have sent them 3 emails since closure asking for a copy of my original agreement and as expected absolutely nothing. But you can bet your bottom dollar they will be getting in touch soon. Avoid at all costs. They will not deviate from their script and you are littelraly just a number.
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