Customer service is mediocre at best. It appears that most, if not all of their customer service reps are foreign and speak with a heavy accent that is hard to understand. I just called a few minutes ago and was going to ask them for a lower annual fee on one of their cards that I had recently cancelled. Every time that I log onto their website to check my current card, I get an offer to reinstate that card. At the beginning of the call, a female representative asked me for my name and I gave it to her, then she asked for something else which I couldn't understand. I asked her to repeat her question (in a nice way) but she started yelling at me, repeating the same question over and over. Yes, she was screaming! I hung up. How rude! Their customer service representatives never seem very interested in helping you but this woman rose to a new level of rudeness. That's unfortunate, because I love their website. It's easy to navigate and includes all the information that I need. The APR is fairly high and they're stingy with credit limits and cash advance limits. Great website, unacceptable attitudes of representatives at times.
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Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...
