creditsaint.com

UPDATED review of Deceptive Promises

UPDATED Review: From Frustrated to Heard — Thank You, Christopher 6/6/2025After a frustrating experience with Credit Saint — including months of payments, little visible progress, and difficulty getting a response — I finally received a call from Christopher in the Client Care Specialist department, and I must say he completely turned things around.Christopher took the time to truly listen, explain everything clearly, and resolve the issue I had been dealing with. Because of his professionalism, patience, and willingness to help, Credit Saint agreed to refund 3 months of payments, which I truly appreciate. He said the refund could take up to 10 business days, which I understand and am now waiting on.I originally left a 1-star review, but I’m updating it to 4 stars solely because of Christopher’s exceptional customer care. He represented the kind of support and transparency I had been hoping for from the start. Thank you, Christopher — job well done.Deceptive Promises, No Results, and No Accountability — Stay AwayWe deeply regret ever signing up with Credit Saint. We were charged a $195 initial fee, followed by $140 per month for 3 months, and in return I received almost no visible work or real credit improvement. next payment is like in one week. As i am writing this review. i have been talking to a customer service representative for 30 minutes and he mislead me thinking he can handle the cancelation and refund because the first sentence i said is that is my goal today. he kept going on and on which i call it: "buttering up" before cancelation later to learn HE WAS NOT THE PERSON to handle that. right now i am still on hold for apparently to talk to another person in another department. as i am writing this review i am on hold adding up to almost 40 minutes from my initial call.They promised a money-back guarantee if i am unhappy with work (at least that what we were sold) in 90 days — but when I called to cancel and request a refund, no one followed through. I left messages, asked for callbacks, and got zero accountability. Instead, they kept sweet-talking me to “stay and wait for results,” but nothing changed. This was back in May 19th.It’s also extremely frustrating that they continue charging you monthly but deliver nothing for at least 45 days. By the time you realize you’re getting nowhere, you’ve already paid hundreds of dollars. When we join credit score was 554, 2 months later it was 529 with 1 removal of nothingness. we had to call credit card companies and boost our owe credit to help ourselves.I feel misled, ignored. This company uses slick sales tactics, vague promises, and zero follow-up. I absolutely do not recommend Credit Saint to anyone serious about fixing their credit. You’re better off handling it yourself or finding a company that actually keeps its word.

Date of experience: Jun 01, 2025