I signed up for credit monitoring that verified with Transunion by entering card info. Nowhere did it say I was starting a recurring membership, or a free trial.
Afterwards, I had an email with a plain text password in it (red flag) and I used it to log in, wasn't very impressed, closed it and forgot about it.
A week later I have a $34.95 charge from "CVERIFY", it didn't take long to figure out what happened. The disclosure was way down in the password reset email, nobody would ever read this whole thing, but what's important is they're disclosing fees after taking your card info. This is theft.
I tried to cancel, but you have to call them. So I called and spoke with a rep who was really not that great at sounding surprised. I was put on hold for 2-3 minutes several times while she "checked the account", there was a lot of pushback on getting a refund, but it was eventually promised and the money went back on my card the next day (she told me standard 7-10 business days).
One star for scamming money off peoples cards without proper disclosure, plus one star for actually processing the refund as promised.
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