I had a mishap with an online order where I mistakenly purchased two of the same item. While it’s not easy to reach a live person at the customer service number provided (took off one star for that), they advise contacting them via email, which I did. Credo quickly communicated with me via email to address and resolve my issue. It should be noted that I had a problem at my end with their emails ending up in spam, creating a misunderstanding on my part (I wonder if this possibly happened to others who have posted here?). But Marjorie in customer service realized this and reached out personally via phone, text, and email to cover bases and handle my concerns. I’m glad for the positive experience because I like and appreciate Credo with their commitment to clean beauty and am eager to continue shopping with them :).
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