It’s become really challenging to get fragrance samples these days. After visiting a store to test the fragrances, I witnessed a young man spraying tester perfume all over himself and then stealing a bottle. I was taken aback and informed a staff member, who responded that this happens frequently and that the incident would be captured on camera. As an elderly lady, I felt flustered and had to sit down without ever testing the perfume. Last week, I contacted the company online to explain what happened and requested samples of two products I was interested in. They informed me that they do not provide samples and that purchasing a bottle seems to be the only way to receive them. I found this to be a poor customer experience, and they didn’t even thank me for alerting the staff at the store.
Claim your business profile now and gain access to all features and respond to customer reviews.
