I got my order on time yet needed to return it. This is where it gets impossible to organize the actual pick-up. You send an email to the customer service, they promptly acknowledge your email, then they ask you for preferred pick up day and time. Nice, isn’t it? Well, then you a get confirmation with the next day pick-up (even if you are busy and specified your availability). You email them to make changes. No response, just generic email delivery confirmations. You call to reschedule. All seems to be going well, yet on the day of rescheduled pick-up no courier shows up. You call again nobody knows what happened. You ask if you should wait, they say no and reschedule the pick up. After that, you get an email confirming the original rescheduling and notifying you that you missed the pick-up. Yet it never happened! You try to call again (third time) - now you are on a permanent hold (17 min and still waiting). Original request Dec 8, continuous struggles Dec 12 and no end in sight. My worst purchase of the year, avoid dealing with them at all costs.Update: Managed to submit the return on Dec 13, even got an email response confirming that it was received on Dec 16 after bothering them constantly yet it's Dec 23 but no further updates on the refund yet.
Claim your business profile now and gain access to all features and respond to customer reviews.
