I have purchased a bottle of Centaurus from John Lewis to treat myself. I loved the scent however while using it I found out, the sillage and longevity was absolutely disappointing. It was more like a cologne that would fade very quickly. Certainly not worth the high price they ask for it. Nothing of luxury and quality here. Now when I complained to Creed, I had to wait 10 working days only to follow up with my complain and being told they cannot help. I am being dismissed simply due to the fact it was purchased in John Lewis. When I visited John Lewis to resolve the problem the Creed representative was not there. It’s absolutely terrible customer service. They are nice when they take your money and that’s where it ends. I will NEVER purchase from Creed again. There are other brands like Killian and Amouage that will treat you so much better. Also notice their generic response to all clients complaining. They truly don’t care about any single one of us. UPDATE: in response to Creed: I have contacted John Lewis and visited the store, the Creed representative was not available and when I requested Creed customer service to get the lady in John Lewis to contact me it has been now a few weeks I haven’t heard anything from her. To be honest this is exactly what I expected, to be ignored and dismissed yet again. I was also told since it’s about the quality of the product it has nothing to do with John Lewis. At the end of the day it is the Creed who is cashing the money for their fragrance and it’s their sole responsibility to help and resolve the problem. How naive I was to invest my money in the bottle of nowadays cheap Creed perfume. I will stay FAR away from this brand. Their products are not worth the headache you have to go through.
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