I have been using Creed Aventus for years. I purchased a 500 ml Creed Aventus bottle from the Creed Covent Garden boutique. After arriving in Istanbul, Turkey, I transferred the fragrance to Creed’s original refill bottle and started using it. However, incredibly, the product either seems expired or inauthentic. The scent has no resemblance to Aventus, and its longevity is a maximum of half an hour. The 500 ml bottle also lacks a protective cap. I don’t want to accuse anyone, but either the fragrance has been swapped or it has deteriorated. I paid £845, and customer service has been absolutely unhelpful. Even though I mentioned that I am currently not in London, they insist I bring the bottle back to the store. Do I really have to travel back to the UK just for this?I cannot understand this approach from a supposedly global brand. They are not standing behind a defective product. If I hadn’t known this perfume well, why would I have bought the 500 ml version? I will never use or recommend this brand again. My trust is broken. I will share my experience on every forum and review site I can. I believe a good, global brand should stand behind its customers.
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