Really disappointed as a long term customer. I have been buying Creed aftershaves for over 20 years and have been happy with many different fragrances over the years including Millesime, Vertivier, Silver Mountain, Irish Tweed etc. In more recent years I have settled on Creed Aventus as it really is a beautiful smell. I use a couple of 100ml bottles a year and have always been happy...until now. I purchased 2 x bottles from the Creed counter in Duty free. However on returning home and opening the bottle there is absolutely no doubt in my mind that the fragrance simply is not as strong as previous bottles I have had. So obviously disappointed I contacted customer services to find out why this might be only to be fobbed off and told I had to contact the duty free company that sold me the bottle (even though it was an official Creed counter) Of course i have not received any reply. I appreciate that my contract is not with Creed direct, but with the re-seller, but having been in business many years I am amazed that a company and brand like Creed can be so unhelfpful to its loyal customers like me. I think its popularity in recent years has probably lead to complacency which is really sad. I also contacted them on social media, again no response. So I am now left with 2 bottles of Aventus, one of which simply is not as strong as previous bottles i have had. The other remains unopened.I suppose i might now get a response due to the bad review I have given Creed on here, but its certainly not the way i think the issue should have been handled.
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