The following statement can be seen at Trustpilot dated May 14,2025. As my ploblem has not been entirely solved, and it has been a long long time, that is why I post here to share with those who want to buy a property from Crest Nicholson." I sent an email to the customer service of Crest Nicholson regarding the problem of leaking water of my ensuite bathroom in November 2024. At the beginning, their service was indeed very efficient and responsive. However, the problem seemed not yet resolved. The amtico tiles near the door of en-suite had been swelling. I attached the video to show how seriously the swelling was on Feb 05, 2025. Technicians attended my home on 25 February to inspect and rectify how and why the water was leaking and made the floor swelling. I was told that the water was leaking underneath the floor of bathroom to the tiles near the door of ensuite, causing the swell of Amtico. Unfortunately, I was not in England for more than 30 days, they couldn't come to my house to fix the problem.I informed the customer service of CN on April 14 when I was back to England. During the time between April 14 to May 12, no one came to my house althought I made 4 telephone calls and emails were sent 3 times to customer service of CN. I was told on the phone that someone would call me the following day, actually no one contacted me. I can't tolerate anymore today as I was informed last Friday again on the phone that some one would contact me. So far, I was very disappointed with the service of Crest Nicholson. "The story goes on. On May 30, 2025, a handyman came to my house eventually to look into the problem of leaking water in my bathroom of en-suite. He removed the bricks at the bottom and believed that the water went into the cracks of the wall. He removed the shower screen and informing me that he has to wait for the bricks coming back, then he left. No one has come to my house to fix the problem nor a single message telling me what is going on until June 10, 2025. That day, they re-did the bottom half of the tiles and re-fitted the shower screen and made good the frame and door. During that period, I couldn't use my bathroom having shower. Later the tiles of the ensuite floor was also removed in July and I had to wait for 50 days for the return of the new tiles coming back. On September 10, my en-suite flooring was eventually replaced.At that time, only several swelling tiles near the ensuite in my master-room were unfinished. Crest Nicholson promised to do it once the quotation of the tiles and cost of the flooring works were decided. It has been several months, so far, nobody has come to contact me. Although I made 6 telephone calls and sent several emails to customer service of CN, I just recieved a reponse to wait for their calling back. Actually, they never call back.
Claim your business profile now and gain access to all features and respond to customer reviews.
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
