We would never have bought this house had we been told the truth.When reserving our plot, we made it explicitly clear that we did not want to live on a building site. We were assured we would move in around October and that all building work would be finished by spring (March). On that basis, we reserved and proceeded with the purchase. Over a year later, work is still ongoing.Our key collection was chaotic and stressful. Contractors were still working inside the house, sealing edges and fixing flooring, and work next door resulted in our garage being blocked. This was made even harder as we moved in with a 4-week-old baby.Since moving in, living here has been nothing but unpleasant due to constant disruption: • Contractors blocking our drive almost daily, causing delays to work and baby appointments • Loud music, shouting and early-morning arrivals (before 8am) • Constant dirt, mud and concrete dust covering our house, windows and drive • Contractors mixing materials directly outside our living room • Trespassing on our drive, cigarette ends and spitting outside our home • Rubbish blowing around the site • Contractors and people parking on our drive, then being unable to find the person to get them to move it. Often making us late to workDespite repeated complaints, action has only been taken reactively and far too late. Promised regular external and driveway cleans never happened, and responsibility has repeatedly been deflected back onto residents rather than properly managing contractors.We now feel we were misled at point of sale and pressured into buying early with inaccurate completion times. Crest’s customer service responses consistently minimise the issues and fail to address the impact already caused.This experience has affected our enjoyment of our home, our mental health, and our trust in Crest as a developer. We strongly caution anyone considering buying on a Crest development to get everything in writing and expect long-term disruption, regardless of what you are told before you reserve.
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Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
