Our experience with the company was very positive until the last couple of weeks. The reservation process and early interactions with the customer service team were smooth. We moved in at the end of November, but in early January, a pipe burst and caused significant flooding in our home. While we accept responsibility for the tap freezing, independent plumbers confirmed that the pipe was improperly fitted, making it the main cause of the issue. - The out-of-hours support team was helpful during the leak incident, advising us on how to handle the situation. When we returned home that evening, we found our downstairs flooded. - The damage requires extensive repairs, including new flooring and other essentials. - That evening, the customer relations manager assured us that all damaged items would be replaced and that dehumidifiers would be sent to assist with drying out the space. - A plumber from a contractor visited the next day to fix the pipe, and another representative promised dehumidifiers would arrive. However, the plumber also mentioned that similar issues had occurred at other properties, which he later retracted. - A meeting with multiple representatives was held, and they denied any responsibility for the faulty installation despite agreeing to review the independent plumber's report. - I verified that other empty properties in the area had not been drained and faced no issues, contrary to what was claimed. - Finally, we received one dehumidifier six days after the leak. - Today, we were informed that the company would not accept responsibility for the damage. - Additionally, there were smaller issues, such as contractors blocking our driveway and unfinished snagging reports. The company has not upheld its values and has left my pregnant fiancé in a damp environment, likely to develop mold soon. What was supposed to be our dream home has turned into a nightmare due to construction quality and poor customer service. It seems that once significant costs arose, they quickly distanced themselves from the issue. Consider carefully before purchasing from this company; it appears that profit is prioritized over customer care.
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Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
