I purchased the Premium Bundle but found it significantly different from the free version – with multiple required plugins, some involving aggressive upselling, and notably worse performance, without any content migration options. I requested a refund and offered to deactivate my license (to return the 'product'), but they refused. Support takes a long time to respond and keeps asking for WordPress admin access instead of addressing the refund request, despite this not being a technical support issue. Their 'no refund' policy disregards EU consumer rights. Poor customer service and stalling tactics are evident. The free version works perfectly – just stick with that. UPDATE: It's interesting that it took you 22 days to respond to this review, similar to every service email. You advertise a '30 Days Refund Policy' but denied my refund request made on the purchase day. How is this consistent? The issue isn't a technical bug needing screenshots – it's undisclosed paid plugin subscriptions not mentioned in your product description. These are hidden costs, not something support can 'fix.' Your delayed response here versus immediate refund denial shows where the priorities lie.
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