Review Time
My experience was very disappointing, and the support was inadequate. I spent over a week trying to resolve an issue stemming from hosting incompatibility with a specific editing feature. Although the demo is accessible on the frontend, the Site Editor does not work correctly on this hosting platform, only displaying the header and footer along with a 'Page Not Found' message, making the demo unusable. This crucial information was not made clear prior to purchase. I dedicated several days to troubleshooting, following instructions, and adjusting settings without any success. When I finally sought a refund, there was no reply. Although the support team initially attempted to assist, communication ceased once it became clear the issue was unsolvable, rather than properly addressing the refund. Overall, this experience was stressful, time-intensive, and incredibly frustrating. Transparent hosting requirements and improved customer support are essential.
My experience has been quite disappointing and the support was insufficient. I spent over a week trying to resolve an issue caused by hosting incompatibility with a specific editing feature. While the demo is viewable on the frontend, the Site Editor does not function correctly on this hosting platform, only showing the header and footer with a 'Page Not Found' message, making the demo unusable. This important detail was not clearly stated before the purchase. I invested several days troubleshooting, following instructions, and adjusting settings without success. When I finally asked for a refund, there was no response. Although the support team initially tried to help, communication stopped once it became clear the issue could not be resolved, instead of properly handling the refund. This experience was stressful, time-consuming, and extremely frustrating. Clear hosting requirements and better customer support are absolutely necessary.
I was a bit uncertain during my first purchase, so I contacted support with some installation questions. The support team was very responsive and guided me through each step until everything was properly set up. They even resolved a login issue within hours. It felt genuinely helpful rather than a generic automated response, which is not always the case with theme providers.
I purchased the Premium Bundle but found it significantly different from the free version – with multiple required plugins, some involving aggressive upselling, and notably worse performance, without any content migration options. I requested a refund and offered to deactivate my license (to return the 'product'), but they refused. Support takes a long time to respond and keeps asking for WordPress admin access instead of addressing the refund request, despite this not being a technical support issue. Their 'no refund' policy disregards EU consumer rights. Poor customer service and stalling tactics are evident. The free version works perfectly – just stick with that. UPDATE: It's interesting that it took you 22 days to respond to this review, similar to every service email. You advertise a '30 Days Refund Policy' but denied my refund request made on the purchase day. How is this consistent? The issue isn't a technical bug needing screenshots – it's undisclosed paid plugin subscriptions not mentioned in your product description. These are hidden costs, not something support can 'fix.' Your delayed response here versus immediate refund denial shows where the priorities lie.
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