We live in Portugal and ordered several cricket items to test their quality. When checking the delivery information to Europe, there was no mention of customs taxes, which ended up being over €80. We contacted the company, stating their website didn’t indicate this for Europe. They argued that they had advertised potential charges for Europe. We sent copies of their policy, which they ignored, and the customer service was dreadful, showing little regard for our concerns. The goods were returned, and after weeks, we received a partial refund minus return shipping costs. Overall, it was a poor experience, and the attitude toward customers was unpleasant, which would deter me from using this firm again. They have since changed the delivery policy page for Europe, but be aware of high customs charges as you may not receive a full refund if items are returned.
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