I own a Cricut Maker. I have used it a handful of times since purchasing. Today I went to use it to support my daughter with her school project and the grey rubber on both sides literally split in half. I contacted customer service to explain what had happened. While I was on hold I googled the issue. Turns out there are hundreds of individuals that have had the same issue with the Maker impartiucular. When the customer service agent came back on the phone he informed me that due to the machine no longer being under warranty there was nothing that can be done. He also stated "we can't replace your machine". I expressed I wasn't looking for them to replace my machine, I was looking for them to explain how I can purchase new Cricut rubber and where I can find instructions on how to replace them. He reiterated the same thing he told me and also added Cricut doesn't sell or give replacement parts. I informed him that in researching I can see that many have had the same issue with this model. I explained that I had filled out a card when I first purchased the machine incase there was a recall. By the amount of complaints I have read about this particular model it sounds like a recall for faulty rubber should have been sent out. I was told even though I have only used this model about a handful of times that I would unfortunately have to purchase a new one as mine is not repairable even though its just the rubber that is broken. What this tells me is Cricut is a company that DOESN'T stand behind it's products and DOESN'T support the consumers. This is not a company I would reinvest in. I will not recommend any Cricut products going forward as it is a red flag when companies don't stand behind their products. Very disappointing.
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Cricut® makes smart cutting machines that work with an easy-to-learn design app, so you can express your creativity and make meaningful, personalized items. Create custom projects for everyday occasions & special moments alike. From personalized t-shirts and apparel to custom cards, Cricut machines help you turn everyday materials into one-of-a-kind creations. Make your own stickers, vinyl decals, iron-ons, labels, party décor, and more — all with professional-quality results.
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