I am experiencing a concerning issue with my Explore 4 machine, specifically with the plug and knife carriage, which has been emitting a buzzing sound since November when i first brought it, the carriagebuzzes when the machines on (its high pitched but not loud loud) but the plug buzzes regardless if the machine is on or not only turning of at the wall and of course i tried it in many switches and extensions. I was initially unaware of the potential implications until I researched the issue and discovered it could pose a fire hazard. I contacted customer service on Monday morning at 9 am, but I have not yet received a response. Given the potential safety risk of an arc fault or short circuit, I would have expected this to be a high-priority matter. I am quite disappointed with Cricut's response time; waiting over 48 hours for an update is not ideal. While I understand that non-dangerous machine faults may have a longer resolution time, I would have anticipated a much quicker response in this situation. I have been very satisfied with the machine itself up untill now, and i do understand theres always going to be a bad apple when so many machines are produced thats normal, but my experience with customer service has been less than satisfactory. Im second guessing cricut now. My next call today will be the OPSS to report this because I just dont get why a fire hazard is not a priority, how busy is that department that im still in a pile of safety concerns, im questioning weather this a known fault!
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