My machine arrived in a timely manner. Explorer 4 + Everything Bundle. However, it is less than reliable. 90% of the time it will not prompt to load the material. If it does, it will not prompt to press GO to start the cut. Keeps throwing error codes for connection issues. If the cut does start, it will freeze halfway through, ruining the cut, or will freeze right at the end and not allow the option to eject the material. You have to reset/turn off the machine and program to even try again - JUST TO HAVE THE SAME PROBLEM. When using the Pen/Writing function, at the end of the job it froze and made this screeching/buzzing noise that would not stop. Sounded like a bad electrical motor type sound. Or like the sound that the old dial up internet connection would make.
The machine itself was dirty right out of the box - Covered in some kind of fine black dust/soot. The tape that holds the doors closed was removed, and there were a couple of fingerprints inside the "new" machine. I believe I received a defective or previously returned product.
I have the machine tethered with the USB cord and have not been using Bluetooth - IT WON'T EVEN CONNECT WITH BLUETOOTH. I have performed the suggested steps numerous times with issues immediately presenting themselves again - Uninstall and reinstall program, leave machine off for ten minutes, clear cache, Etc.
I contacted Cricut and requested a refund as I have had the machine for 30 days or less - The representative wanted to occupy 15 minutes of my time to try to troubleshoot. I was not interested in donating any more of my time to this machine and program. He refused to issue a return label so that a refund could be generated upon receiving the defective unit back.
What a disappointment. Initially I was excited to make a few new projects, but my experience with this machine and program has ruined all the joy in it. Moving on. Guess I am out the $250. DO NOT BUY. DO NOT BUY. DO NOT BUY.
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Cricut® makes smart cutting machines that work with an easy-to-learn design app, so you can express your creativity and make meaningful, personalized items. Create custom projects for everyday occasions & special moments alike. From personalized t-shirts and apparel to custom cards, Cricut machines help you turn everyday materials into one-of-a-kind creations. Make your own stickers, vinyl decals, iron-ons, labels, party décor, and more — all with professional-quality results.
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