Not to sound like I’m repeating and reiterating other customers’ comments and experiences but here is my experience:
MY LAST COMMUNICATION TO CRICUT CUSTOMER SERVICES ON 20TH FEBRUARY 2026:
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“I have seen I have missed calls from you which is why I had said in my previous email due to time zone differences it is better to communicate via email?
You mention that if I still needed to contact you to get in touch BUT as previously stated it was Cricut (via Cricut review response) who asked me to make contact. Please see Maryam’s email response to me on 5th February, which I was following up.
I made my review based on my experience of purchasing from the Cricut shop UK website and together with my recent experience with Member Care I am extremely frustrated and disappointed. It has been extremely difficult to resolve what I believe to be a clear and precise explanation of my experience with Cricut but I have been passed to and fro with different Member Care representatives who do not appear to take on board my concerns and requests.
To summarise:
I felt I received poor customer service following an order I placed and posted a review on the Cricut website to this effect
Cricut responded to this review and requested I contact Member Care
I contacted Member Care only to be asked what my query was, despite, I felt, making my contact clear. Eventually Maryam escalated my experiences and I am (still) waiting on a response from 5th February
After 5 years of using and purchasing Cricut products this is the first time I have experienced such poor customer care which has made me question my loyalty to this brand. I have already cancelled my Cricut Access subscription which I had been renewing annually.
As I have mentioned in most communications with you, you asked me to get in touch, I have nothing more to add.”
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So not listened to, requests ignored and now ignored completely - when I was asked to contact them? 🤔
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