Placed an order directly from company website on Oct 17. Normally I receive my order within about 3-4 days each time, have been ordering for about a year. On Oct 18 I received a tracking notice that my order was being processed IN NEW JERSEY! This company is in Santa Barbara, CA and I have never had a shipment come from New Jersey. When I contacted the company about this via email, the response I received was an apology and a new tracking number, this time my order was in Pennsylvania! In my original email to the company I asked if something changed or why was it coming from the east coast but received no response to this question, just the new tracking number from PA. It is now Oct 26 and now the tracking info (USPS) says it is being delivered today. Nine days to receive an order is very different. I am disappointed that the company didn't answer my question as to why the product was being shipped from the east coast now. I am disappointed in the wait time. I think if the company has changed their shipping times they need to make customers aware so they can plan their order timing better. I had to order a small Crio Bru from Amazon (I have Prime 2 day shipping) because I had no idea when the first package would arrive because the USPS tracking which usually gives an estimated delivery date had NO delivery date on the tracking info until Oct 26, the supposed day of delivery. Very disappointed and will order from Amazon from now on. Also, when I order from the company website, it says I have earned points, but there is never any way to add these points to get a discount on my order. I love the product but will not buy from the company website again.
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