Our users told us they haven't been receiving some of our customer support team's responses, this makes us look awful to them, and they feel ignored, and we risk getting poor reviews.We looked into this and it turns out that in these cases Crisp hadn't even attempted to send our responses to these users :(This is a known ongoing issue at Crisp that affects other Crisp customers right now. Crisp just doesn't care.
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Crisp helps businesses deliver fast, personal, and efficient customer support. Our platform brings live chat, email, WhatsApp, Messenger, and more into one shared inbox, so teams can manage all conversations in one place.
With AI-powered features, automation, and integrations with tools like HubSpot, Pipedrive, and Salesforce, Crisp makes it easy to respond faster, automate repetitive tasks, and give customers the help they need when they need it.
Trusted by thousands of small businesses and SaaS companies worldwide, Crisp has been bootstrapped and profitable since 2015, focusing on building a simple yet powerful tool for customer communication.See more