Review Time
My account was suspended just hours after integration, with the claim that boosting services are unsupported. However, many larger platforms continue to use the service without issues. When I raised this inconsistency, the support team acknowledged that some sites 'fly under the radar' but declined to clarify why others are allowed to operate. My suspension was deemed final, highlighting a clear double standard where smaller websites face immediate penalties while larger, paying platforms are overlooked. The enforcement appears inconsistent and arbitrary, and my interaction with their support felt dismissive and unprofessional. I strongly recommend avoiding this service, as you might face similar treatment.
My account was suspended just hours after integration, with claims of not supporting boosting services, while larger platforms using similar services continue without issues. When I raised this inconsistency, the support team acknowledged that some websites are overlooked, refused to clarify why others are unaffected, and stated my suspension was final. This indicates a double standard, where smaller websites are penalized immediately while larger ones are ignored. The enforcement is inconsistent and arbitrary, and the support I received was unprofessional. I strongly advise against relying on this service, as you might face similar treatment.
I am very disappointed with the service. From the beginning, I faced several issues with account verification. Despite providing all necessary information, the support team requested personal company documents that cannot be shared without an NDA. Additionally, there was no guidance or alternative solutions provided. Their responses often failed to address my questions, and setting up support for our project took hours without clear assistance. It is also troubling that their website does not state that personal data is necessary to use their services. Overall, the lack of transparency and poor customer support makes this service frustrating and unreliable. I would caution anyone thinking of using it.
The interview process is outrageous, as if they expect you to have no other commitments while interviewing with them. It dragged on for too long, ending with them stating the firm owner had a death in the family and then going silent on the process, which I invested hours into. This is extremely unprofessional and a huge waste of time. I do not recommend engaging with any employer using this service.
I concur with other reviews; this company makes it very difficult to cancel. There are typically laws in the EU to prevent this, and many of their practices seem to tread the line between legal and illegal. I would not trust my own or customer data with this service. As a developer with 20 years of experience, I do not recommend this service for chatting with website visitors or for use on landing pages under any circumstances.
Disappointing and unreliable—avoid this service. We trialed it and had our account suspended twice in the first few days without warning or clear explanation, just vague claims of “internal system error.” That should have been our cue to leave. After investing time into integrating the service as our business grew, they suddenly decided they couldn’t verify our website and blocked our email campaigns, again without meaningful justification. As a startup, we cannot afford to waste time on unreliable services. This company let us down.
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Crisp helps businesses deliver fast, personal, and efficient customer support. Our platform brings live chat, email, WhatsApp, Messenger, and more into one shared inbox, so teams can manage all conversations in one place.
With AI-powered features, automation, and integrations with tools like HubSpot, Pipedrive, and Salesforce, Crisp makes it easy to respond faster, automate repetitive tasks, and give customers the help they need when they need it.
Trusted by thousands of small businesses and SaaS companies worldwide, Crisp has been bootstrapped and profitable since 2015, focusing on building a simple yet powerful tool for customer communication.See more
