Their practices are misleading. Beware!I had a very disappointing experience with Crisp.chat. I requested to cancel my subscription months ago, yet I continued to be charged for services I neither wanted nor used. When I reached out to customer support, they informed me that I was still being billed for plugins that I wasn’t even aware were still active. This feels like a deliberate tactic to extract more money from customers.The process to cancel services is convoluted and far from user-friendly. Even though I clearly communicated my intention to cancel, no one bothered to inform me that I needed to manually uninstall plugins to avoid future charges. Instead, they let the charges accumulate, which seems incredibly unfair and dishonest.When I asked for a refund for the months I was charged, they hid behind their Terms of Use and only offered to refund one invoice as a "courtesy." This is not how a customer-centric company operates. Their app is clunky, difficult to navigate, and clearly designed by developers with little regard for user experience. If you're considering using Crisp.chat, be very cautious. Their practices are misleading, and their customer service is unsatisfactory and often condescending. There are plenty of other chat service options out there that don’t rely on such underhanded tactics to make money. I strongly advise against using Crisp.chat unless they make serious changes to their business practices.
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Crisp helps businesses deliver fast, personal, and efficient customer support. Our platform brings live chat, email, WhatsApp, Messenger, and more into one shared inbox, so teams can manage all conversations in one place.
With AI-powered features, automation, and integrations with tools like HubSpot, Pipedrive, and Salesforce, Crisp makes it easy to respond faster, automate repetitive tasks, and give customers the help they need when they need it.
Trusted by thousands of small businesses and SaaS companies worldwide, Crisp has been bootstrapped and profitable since 2015, focusing on building a simple yet powerful tool for customer communication.See more