Purchased my shoes on Friday, Sept 5. They arrived on Monday, Sept 8. I was so excited to receive my shoes so quickly, but upon opening the box, my shoes were incorrect. The laces and the size were correct, but the shoe color itself was wrong. I contacted customer service, worried I wouldn't get a response after reading a few reviews here. To my pleasant surprise, they responded later that same day. They were quick to initiate the exchange process. I followed a link to do a return/refund, and followed each step. I dropped my shoes off at my local UPS store the next day, then emailed customer service to let them know. They responded with a new tracking number. It's now Friday, Sept 12 and I have received the correct shoes.Besides the initial mistake they made, I'm very very happy with how quickly they resolved the issue, and even happier with the actual shoes. They're comfortable and cute, and seem to be very sturdy in its creation. I'm excited to wear these out!Thank you again for your prompt customer service response times, and the fast shipping to make up for the error.
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Italian Brand. CRISTIANZEROTRE.
Sneakers, clothing, accessories and more..
