Review Time
I had received the wrong color pants that I ordered and they offered to send the right pair, right away, and allowed me to keep the other pair as a gift for the mistake! Will continue to order from them and tell everybody I know! Great, upstanding company!
I had received the wrong color pants that I ordered and they offered to send the right pair, right away, and allowed me to keep the other pair as a gift for the mistake! Will continue to order from them and tell everybody I know! Great, upstanding company!
Absolute TRASH! They sent me a used worn down boot that you can tell someone broken and returned and the quality of the boots is terrible. Nowhere near worth $170, it’s more like a Temu quality made boot. If I can give zero stars, I would.Also for return, there is nowhere on their website allowing me to return. When hitting “To request the return of the order, click HERE and follow the return instruction's” on website it keeps taking you back to order page. I sent them an email requesting to complete a return and of course they are going to make me pay the $19 return out of my refund if they even allow me to return it, the whole website/business seems sketchy I should have known better. I suggest never buying anything from them! Ordered Jan 10th-Received trash used Boots on Jan 28th.
I ordered the animal print boots in a size that was too large. They emailed me the return label and process. I did have to send a couple of follow up emails to receive my refund, but the process was rather simple. I did get refunded and will be reordering a smaller size
I made an Ordner, paid everything and then i realized it was the wrong Size!!!I was a little in Panic, i wrote an Email, if it was possible to change the size.Because of Christmas i didn‘t expect to work out , when my shoes arrived in the RIGHT Size I was sueprised and so happy.I love This Boots🤩 Thank you Cristianzerote
Ive been literally waiting over a month for a response and i never got 1 regarding my order that said delivered i paid for it i have not got an response back yet or a refund this is sick like what kind of company is this its ridiculous
REVISED REVIEWHad a bit of a kerfuffle with them about the sizing but in the end it was resolved in a very generous way so I’m happy with my purchase, and got a free pair of shoes which I can gift to someone else. The shoes are great and if you want to buy I’d recommend them (they look as on pictures), just make sure you read the returns policy and order the right size - I usually wear UK 7 or 8, but at CZ that’s a size 9. If you’re not sure about the size, before ordering email them and give them measurements in cm or inches ✌🏽
Purchased my shoes on Friday, Sept 5. They arrived on Monday, Sept 8. I was so excited to receive my shoes so quickly, but upon opening the box, my shoes were incorrect. The laces and the size were correct, but the shoe color itself was wrong. I contacted customer service, worried I wouldn't get a response after reading a few reviews here. To my pleasant surprise, they responded later that same day. They were quick to initiate the exchange process. I followed a link to do a return/refund, and followed each step. I dropped my shoes off at my local UPS store the next day, then emailed customer service to let them know. They responded with a new tracking number. It's now Friday, Sept 12 and I have received the correct shoes.Besides the initial mistake they made, I'm very very happy with how quickly they resolved the issue, and even happier with the actual shoes. They're comfortable and cute, and seem to be very sturdy in its creation. I'm excited to wear these out!Thank you again for your prompt customer service response times, and the fast shipping to make up for the error.
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Italian Brand. CRISTIANZEROTRE.
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