I ordered several shoes and accessories, but my package arrived today missing items. The online tracking indicates everything was delivered. After waiting 45 minutes for customer service, I resorted to the chat bot, which couldn't assist me. When I asked for a live agent, they informed me another package would arrive in a week. I requested the tracking number, but they only provided part of it. When I followed up, the agent vanished, and I was back with the bot. After explaining everything again, I received conflicting tracking numbers. I asked them to confirm the contents of the second shipment, but they told me to contact the courier. I questioned how the courier would know since the company fulfilled the shipment. After waiting for a response, the bot returned with a generic reply. The 'live agent' ended the chat without providing essential information about my order. They should know what they shipped, especially with multiple packages. My order is marked as completed on their site. I will attempt to reach out again, and if unresolved, I'll contact my bank.
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Crocs official website. Go ahead, walk a mile in our shoes. Comfy and colorful. Order direct!