Review Time
Love crocs and they do good deals and free shipping, however when it comes to returns, although they are free which is a rarity, they only give you Royal Mail print yourself. I had to run around town to get a label printed at a cost, I’ve never come across any company that doesn’t offer choices depending on the customers accessibility. I emailed about it and never received a response, which is off putting. I wouldn’t order off the direct website again for these reasons.
The local store is disappointing. The checkout staff seem completely unaware of retail practices. They insisted on charging me £55 for crocs that were clearly marked at £41.99 on sale. They were firm that there was a pricing error, and I was forced to pay £55. I chose to leave and abandoned the crocs on the counter.
My partner purchased a pair of shoes for me, and just two months later, they started to tear. There have been several reported issues with this model, and my partner reached out to request a replacement or refund since they were still under warranty. We received no response. I followed up to express my dissatisfaction, only to get a reply stating that they were out of warranty and offering a 20% discount voucher. This is completely unacceptable. At the time the issue arose, they were still covered by warranty.
The customer service is truly appalling! Every time I try to use the chat, I get disconnected, and their contact number doesn't work. My order was incomplete, and although a replacement was processed, I was informed by the delivery service that insufficient payment was made for shipping. They consistently ignore my attempts to reach out! I'm now contacting my card provider! Absolutely unacceptable service!
I've never encountered such terrible customer service. I waited two weeks just to receive a return label, which was never sent. There were no apologies or urgency shown throughout the process. The chat support is even worse; they abruptly end conversations when they don’t want to assist, forcing you to restart. It feels like they are deliberately avoiding helping customers. Overall, a deeply frustrating and disappointing experience. I highly recommend avoiding this online retailer and opting for alternatives.
I placed an order for shoes for my family for Christmas a week ago, and it remains in processing. The delivery process hasn't even begun after 7 days. I paid for shipping, yet the company's website states I cannot cancel my order, and it hasn't even been processed. At this rate, I won't receive them in time for the holiday. This is clearly a company issue, not a delivery service problem.
I ordered several shoes and accessories, but my package arrived today missing items. The online tracking indicates everything was delivered. After waiting 45 minutes for customer service, I resorted to the chat bot, which couldn't assist me. When I asked for a live agent, they informed me another package would arrive in a week. I requested the tracking number, but they only provided part of it. When I followed up, the agent vanished, and I was back with the bot. After explaining everything again, I received conflicting tracking numbers. I asked them to confirm the contents of the second shipment, but they told me to contact the courier. I questioned how the courier would know since the company fulfilled the shipment. After waiting for a response, the bot returned with a generic reply. The 'live agent' ended the chat without providing essential information about my order. They should know what they shipped, especially with multiple packages. My order is marked as completed on their site. I will attempt to reach out again, and if unresolved, I'll contact my bank.
If I could rate this as zero, I would. Moments after ordering, I realized I chose the wrong size and tried to cancel or change it. I was told I had to wait for shipping and then return it, despite my order not being processed yet. This is the worst customer service I've ever encountered.
I ordered shoes for my family for Christmas a week ago, and my order is still processing. It hasn't even begun the delivery process after seven days. I paid for shipping, yet the company's website states I cannot cancel my order, which hasn't even been processed. At this pace, I won't receive them in time for the holiday. This is clearly an issue with the company, not a delivery service problem.
There seems to be unfair practices at play. They advertised a deal on their most expensive items, but after placing my order during a sale, I received a cancellation without any notification. I have a screenshot of my order number. It appears they are canceling the higher-priced items. I wonder if others are experiencing the same issue.
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Crocs official website. Go ahead, walk a mile in our shoes. Comfy and colorful. Order direct!
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